The Results Are In: InformData Risk Solutions Delivers Unmatched Customer Service

In our conversations with clients and industry peers about Motor Vehicle Record (MVR) services, our main takeaway is this: There is a lack of dedicated support. And I think we can all agree that there is nothing more frustrating than needing help and finding yourself stuck with unanswered emails, unreturned calls, and no way to reach a real person. We believe you deserve better.

At InformData Risk Solutions (formerly Sentinel Information Systems), we understand that timely issue resolution and dedicated support are crucial for your business to operate efficiently and meet your customers’ needs. That’s why delivering quality service is our passion. Our goal has always been to make each and every one of our clients feel heard and valued.

To gauge how we’re delivering on this mission, we recently distributed a customer satisfaction survey, and we are excited to share the incredible results with you.

Our Customers Are Saying It Loud and Clear: We’re Delivering

I am overjoyed to reveal that our overall Net Promotor Score (NPS*) has reached an outstanding 93! Companies with an NPS of 90 or higher are very rare, as such a score represents extremely high customer satisfaction and loyalty. Wow! We couldn’t be prouder of this achievement, as it reflects our ongoing commitment to delivering exceptional service that is simply unmatched in our industry.

*NPS is a common metric used to gauge customer satisfaction, ranging from -100 to 100. If you're interested, you can learn more here.

But don’t just take our word for it. Here's what some of our satisfied clients had to say:

“Since switching to InformData Risk, our "stress" over driving components is gone. If/when something happens, being able to speak with a knowledgeable representative right away is wonderful! Cannot be happier with our choice to switch!” 

–Gynelle Heath, VP of Operations at CNet Technologies

“I want to express my appreciation for the outstanding service InformData Risk has consistently provided. Your quick delivery of timely results and prompt responses to our questions and needs have been exceptional. Many vendors no longer prioritize relationships with their clients, and most don't even provide a phone number for simple questions or issues. InformData Risk has set a new standard of excellence that other vendors would be wise to follow.”  

–Lana J Iklodi, President of Key Background Screening

“InformData Risk Solutions has made us feel valued since day one, even though we are not their largest client. It is refreshing to know that we can contact them with confidence that they will work to find a quick resolution.”

–Colin Little, Co-Founder of AmeriWide Screeners

The Data You Need with the Support You Deserve

At InformData Risk, we’re passionate about providing exceptional service and building lasting relationships. Our nationwide MVR data and DOT compliance solutions empower you to make informed trust and safety decisions, while our industry-leading customer support ensures you receive the support you need when you need it.

Whether you’re a current customer or considering partnering with us, we want you to know that your needs are our top priority.

Tune in to our recent podcast to learn more about InformData Risk Solutions with Jeff Anop, Inform’s Chief Revenue Officer.

Ready to experience how easy it is to do business with us? Reach out today to learn more about our offerings and how we can be your trusted partner.