May 23, 2024 | Automated Research

A Behind-the-Scenes Look at Automation at InformData

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A Behind-the-Scenes Look at Automation at InformData

If you’ve been following our blog, you’ll know that we firmly believe automated background checks are pivotal in unlocking your Consumer Reporting Agency’s (CRA’s) growth potential. Automation offers a path to scaling your operations while continuing to provide highly accurate criminal background reports.

In recent articles, we’ve explored how automation has revolutionized the background screening industry, guided you in deciding whether to build your own platform or partner with a provider and outlined what sets the best automation providers apart from the rest. Now it’s time to talk about ourselves… not to brag, but to provide you with an understanding of how our product differs from anything else you’ll find in the industry.

Here is what you need to know about background check automation from InformData.

Automation at InformData

For over a decade, InformData has been a leader in automating the criminal record research process. We’re a technology-driven company filled with people who are passionate about helping our clients succeed. Our ability to automate key processes is critical to helping us deliver faster turnaround times, fewer defects, better customer service, and greater innovation to our CRA and risk management customers.

As it stands today, over 66% of U.S. counties are covered by our automation research technology, with 31 statewide criminal sources also automated from a research standpoint. Overall, 65% of our criminal record searches are automated. The remaining 35% typically involve courts that lack online access, fall short of quality benchmarks, or restrict access to online personal identifiable information (PII). We have personnel dedicated to identifying and building new direct integration options where available, so our automation library will continue to grow as new sources arise and as we continue to innovate.

Overall, our automation success hinges on a healthy mix of testing and support, an experienced team, and vigorous monitoring, with quality at the forefront.

Here are the highlights of our automation practices and features and how you benefit:

Selective Automation: With over 3,500+ independent local courts that have varying online accessibility and data formats, we recognize that automating the criminal record research process isn’t a one-size-fits-all approach. We have processes in place to meticulously evaluate each county to ensure automated results surpass the standards of traditional research methods. This selective approach guarantees accuracy and reliability in every report.

Quality Control: Quality is woven into every step of the automation process, from thorough vetting and documentation to multiple review stages and quality testing. We have continuous monitoring built-in with scheduled test orders deployed daily, multiple times a day, to ensure we receive immediate alerts of data inconsistencies. Our stringent quality control measures and error-handling mechanisms ensure that every piece of data meets the highest standards of accuracy before reaching our clients.

Customization and Normalization: With our advanced technology, we offer the flexibility to normalize, customize, and filter reports according to your specific requirements. This empowers you with instantly reportable data that’s tailored to your unique needs.

🔸 MyWay Results is a customizable solution that simplifies and streamlines the process of formatting the people data you require so it’s consistently tailored to your needs. By implementing automated rules for reviewing and reformatting data, MyWay Results minimizes the need for manual intervention while still ensuring that the output aligns with your desired content, syntax, and format. Learn more here.

Hybrid Approach: Our hybrid approach integrates cutting-edge automation with the insight and precision of our expert manual court researchers and processors. This combination of technology and human intelligence is at the core of what makes InformData’s background check automation suite one-of-a-kind.

Transparency: Our Direct-Source Data® methodology gets our clients as close to the data as possible. We’re transparent about our sources, and we track and document our automation and data extraction processes.

🔸 Our HTML Audit Trail provides a complete electronic record for every automated criminal background check, including HTML snapshots and time-stamped records. This feature provides a foundation for thorough case analysis and audit readiness. Be on the lookout for more on our industry-leading audit trail in an upcoming blog – subscribe here to be notified.

Enhanced Client Relationships: With timely and accurate results at your fingertips, you can foster stronger relationships with your clients. Whether you're a CRA or a business conducting background checks, our system enables you to deliver exceptional service, reinforcing trust and loyalty.

Time and Cost Savings: By streamlining the background check process, our system saves you time and resources. With faster turnaround times and reduced manual labor, you can allocate your resources more efficiently, ultimately improving your bottom line.

As an added bonus, all of these features and benefits are available with flexible pricing models to choose from, like subscription-based or transaction-based, depending on what works best for your business.

A Look Behind the Scenes

The Dream Team

All of this is made possible by InformData’s automation team, which is comprised of Automation Researchers and Developers, and boasts 70 years of combined experience. Our Automation Researchers meticulously map websites before development. They identify and document website quirks to avoid future problems and log data point examples for comprehensive product creation. Our developers work with several methods and technologies to build automation agents.

Beyond automating the criminal record research process, our automation team continuously seeks opportunities to enhance efficiency and quality across the entire business by automating relevant processes.

Our Platform

Our proprietary platform, Connect, is the most robust structured automation platform in the industry. It enables us to accept new research requests from any system and in any format without missing a beat. It also enables us to scale our workloads by automatically routing research requests to the most appropriate resource to ensure the data is delivered back in the shortest possible time frame.

InformData: Your Trusted Partner

At InformData, we make it our mission to deliver lightning-fast results with exceptional accuracy, all while providing extraordinary customer service. Our commitment to excellence, coupled with cutting-edge technology and human expertise, ensures that we deliver unmatched value to our clients.

Experience the InformData difference. Contact us today to learn more about our industry-leading Direct-Source Data and automated background check solutions and how we can help your business thrive.


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