For many years, employment verification has been almost a “necessary evil” for background screening businesses.
On the one hand, employers view resume verification as an absolute necessity in the hiring process. Nearly 80% of job seekers have or would exaggerate their professional and educational background (or manufacture it whole cloth) to get a job. Employers turn to background screening companies to mitigate the risk of hiring unqualified, under-experienced people, which takes on greater significance during the current period of economic recovery.
But while employment verifications are among the typical consumer reporting agency’s (CRA’s) most requested services, it is also among the most labor-intensive, inefficient and non-scalable services. Approximately two-thirds of verification orders must be carried out manually — a process that often involves placing multiple phone calls, leaving messages, waiting days for callbacks, and so on.
And here's the big question-- how do CRAs continue this delicate balancing act of delighting their customers and not lose their shirts staffing to accommodate peak demand or understaffing to protect their bottom line?
InformData helps to answer these questions and more in our latest ebook, "The Ultimate Guide to Turning Verification Challenges into Opportunities for CRAs".
In this ebook, we’ll explore the market forces that are driving employment verification orders to new heights, as well as how your background screening firm can make the most of this unprecedented opportunity. We’ll show you how to dig yourself out of the verification backlogs, transforming your business’s most resource-intensive offering into a growth engine.