July 29, 2022 | CRA Advice

[Podcast] Continuous Improvement: Minimizing Waste and Maximizing Customer Value

In this episode, we caught up with InformData's Director of Continuous Improvement, Matt Hodges to learn more about the Continuous Improvement department's functions, goals and initiatives, and the role they play in improving our client's experience.

Sit back and listen as we discuss: 

  • How continuous improvement and quality are alike
  • Three continuous improvement pillars and their functions
  • InformData's Data Anomaly Reporting Tool
  • Matt's insights from gathering and analyzing data

Join us to hear how everyone at InformData is crazy about continuous improvement.


Here's a bonus - this podcast has a twist - watch our Podcast Video here.